Most asked questions
Do I need to register and set up an account?
No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do so you can be updated on the latest promotions and new arrivals.
How do I check international shipping fee?
Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown (on the right) after you have entered the shipping address.
How do I know that my order has been submitted successfully?
After placing an order, you will receive a confirmation email. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate email. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.
How do I track my order?
An email will be sent to you with a tracking number that links to the courier website. This will be done once your order has been dispatched.
How do I know if a product is in stock?
Products that are not in stock will be listed as “out of stocks”.
Can we come to the shop to collect our order?
Yes, you can. The days and times for collection are: Mondays to Fridays, between 9.00am and 6.00pm. The address is: 54 Siglap Drive, Singapore 456176.
What if my purchase is damaged during delivery?
If you discover anything missing or damaged, you are to discontinue unpacking your goods and notify us by email to firstname.lastname@example.org immediately, or at the latest within three days of delivery, failing which we shall not be liable for anything.
Can I return my purchase?
You are not to send your goods back to us unless you have received written instructions from us to do so. We shall not be liable for any costs incurred if you do not adhere to the aforementioned.
What is the warranty for the bicycles and components?
or the terms and conditions of the warranty, refer to this: WARRENT
Is it possible to order just a frame or a frameset?
This is currently unavailable. However, do drop us an email if you have such a request. Is it possible to request changes to the specs of the bicycles?
How can I cancel my order?
You may cancel your order for any or all goods at any time up to the expiration of twenty-four (24) hours from the time you placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for cancelling your order but there will be a 5% admin fees after the order is successfully placed. To cancel your order, you must notify us in writing by e-mail to email@example.com with the following details of your order: name, address, order number, date of order.Once we have sent you an email on the cancellation confirmation, the amount debited to Coast Cycles will be re-credited to your Paypal or Stripe account as soon as possible or in any event, within thirty (30) days of the cancellation confirmation.
Is VAT included in the final price?
Yes, VAT is included in the final price.