Most asked questions

What shipping company do you use?

We ship all our international orders via DHL.  


Which countries do you ship to?

All countries DHL is able to ship to.


How are our bicycles packed and shipped?

Our bicycles are packed in sealed cardboard bicycle boxes. The dimensions and weight vary according to the model of the bicycle.


How quickly will my order be dispatched?

Your order will be dispatched within 7 to 14 working days after we have received it. Do take note that during International festive periods and national holidays, we may take longer than usual to process your orders. We appreciate your patience and kind understanding.  


How long does it take for my order to reach me?

This will depend on the items ordered and the location on where the goods will be shipped to and the customs clearance. The estimated time for complete bike orders is between 7 to 14 working days. The estimated time for a battery is between 15 to 21 working days.